Refund Policy

Our policy lasts for 14 days. If 14 days have passed since the receipt of the product, we cannot offer you a refund or exchange.

If, during the week, you change your mind within 24 hours of your order, we will refund you directly.

We only process orders 24 hours after they have been placed in order to allow for corrections and changes of mind from customers. After this period, if the order has been processed, we will no longer be able to refund you in the case of a change of mind before the product is delivered, received, and returned to the provided address.

To benefit from a return on your order, your item must absolutely be unused and in the same condition as when you received it. It must also be in the original packaging to be sent back at your expense to the address we will provide you.

There are several types of products that cannot be returned. We do not accept returns on intimate or sanitary products. Gift cards are also items that cannot be returned.

To make a return, we will verify that it is indeed your order via your order number and/or any information used when you placed your order. This will certainly be your email address.

In order for your return to be validated, there are two possibilities. We acknowledge receipt of the package at the return address we provided to you, or you send us a scanned or photographed proof that the return has been made to the communicated address. In the first case, the shipment should not be sent to the manufacturer's address. In the second case, a postal receipt or a shipping ticket may be accepted.

We may ask you to wait for good receipt rather than sending us proof that the return has been made. Because in the context of a refund request, an inspection of the package may be necessary. This inspection will take place before we proceed with the refund in the case of a refund.

If you receive an item and say that this item is in poor condition and you want a refund but refuse to send a photo of the item you received, you will obviously be asked to send the item to a specific address so that the item from your order can be inspected.

Once the package is received, it is only after inspection that the refund will be processed (or not). Indeed, after inspection, we may find that the item is in good condition. We will inform you of this via a photo and/or video, and in this case, we will refuse the refund.

This may seem like an excessive procedure. However, some people have been dishonest, and based on past experience, we can no longer take our interlocutors at their word. We are sorry about this and want you to know that we strive to do our best for each return case and for each refund request.

For any refund, a fee of €2 will be charged per order. This is to cover the costs incurred by the platforms and payment processors.

In the case of a refund, when we have received and inspected the returned item, we will send you an email to confirm that we have received it. We will then also inform you of our decision regarding the approval or rejection of your refund request.

If your refund request is approved, it will be processed, and a credit will be automatically applied to your credit card or original payment method within a certain timeframe. This timeframe does not depend on us. And we will notify you as soon as the refund process is initiated on our side.

If the refund is delayed or absent, check your bank account first. Only then contact the issuer of your credit card. Indeed, a delay before your refund is officially displayed is possible.

Subsequently, contact your bank. Indeed, there is a necessary processing time before a refund is displayed.

After these two steps, if you still have not received your refund, please send an email. The customer service team will ask you if you have completed the two steps. If so, the customer service team will check the database.

We are sorry to ask for these steps, but we want to provide maximum attention to your requests. And we lose a lot of time when the request is not preceded by certain steps. We wish to allocate maximum attention to the requests received.

In the case of discounted items, if there is a refund, it will be based on the discounted price of the item and thus paid by the customer, not at the normal price.

In the case of exchanges, we only replace an item if it is defective or damaged. If this is the case, and you wish to exchange it for the same item, please send us an email.

In the case of gifts, the item you wish to return, if it was sent directly to you, you will receive a gift card equal to the value of your return. Again, it is only when we have received the item that a gift card will be sent to you by email.

If the item was not marked as a gift at the time of purchase, or if the gift giver preferred to receive the item first to give it to you later, we will send a refund to the gift purchaser, and they will know that you returned the item.

For returns, you will be responsible for paying your own shipping costs. These shipping costs are non-refundable, and if you receive a refund, the return shipping fees will be deducted from it.

Depending on where you live, the time to receive your exchanged product may obviously vary.

If you are shipping an item valued at €30 or more, consider using a delivery service that allows you to track the shipment or insure the delivery. Indeed, we do not guarantee that we will receive the item you return to us.